Welcome to Hotline

Hotline For Formers and BA Clubs Members

Hotline for Formers (HFF) is a programme for former BA employees only, and Hotline for Members (HFM) is offered to some categories of BA Clubs membership. 

Both offer access to Hotline fares on scheduled BA flights, a discounted shopping portal, travel related deals and many other offers.

To join, complete the online application and set up a recurring payment for your subscription. For HFF we will check your employment history with BA which will take a few days.

Annual membership is £50 per year for eligible former BA staff and £162 for BA Clubs members, which is easy to recoup with the available savings.

You will be contacted on your email address by the Perks at Work team with joining instructions for the shopping portal, this is done at the end of the month.

Please see the FAQs below if you have a query.

Please contact membership@ba.com if you have any other questions.

All flight and holiday reservation queries are dealt with by BA. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787.

Hotline for Formers FAQs

About: Why do I have to pay for access?
About: Who is running this programme?
Eligibility: Who can enrol in Hotline from BA Clubs?
Eligibility: I’m currently working for BA, can I join?
ELIGIBILITY: What about friends and family?
ELIGIBILITY: Is the membership transferable?
ELIGIBILITY: My spouse has died, can I still join?
JOINING: How do I join?
JOINING: Payment methods
JOINING: Payment Receipt
MEMBERSHIP: Is this the same as a BA Clubs membership?
MEMBERSHIP: Can I pay monthly?
MEMBERSHIP: How do I renew my membership?
MEMBERSHIP: How do I cancel my membership?
HELP: My question is not answered in FAQs
USING HOTLINE: I have a question about using Hotline
CONTACT: How do I contact the Hotline from BA Clubs team?
MEMBERSHIP: What are the rules for using Hotline for Formers?
MEMBERSHIP: Are there any usage limits on Hotline for Formers?
MEMBERSHIP: Code shares
BA HOLIDAYS: Payment Issues

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