The administration of Hotline and Perks at Work is handled by BA Clubs. The annual charge is levied to cover the running costs of the programme, which supports the BA Clubs organisation.

Administration of access to Hotline for former employees is handled by BA Clubs on behalf of BA. The Hotline programme itself will still be managed by a dedicated team at BA. If you need to contact someone, please see the Contact section of FAQ and check carefully to see who you should contact.

Hotline for Formers
To be eligible for membership, you must have been employed by BA or a qualifying subsidiary company for a certain period of time. Currently, the criteria are:

1. You must have left your employment with BA or a subsidiary
2. You must have had a minimum of ten years continuous service
3. You must not have been dismissed from service.
4. Spouses of deceased qualifying former staff can join.

The Hotline from BA Clubs programme is a discretionary scheme offered by British Airways to former employees. The eligibility criteria and scheme rules may be changed by British Airways in its absolute discretion at any time. Members will be notified on the BA Clubs website of any changes that apply.

Hotline for BA Clubs Members
Certain categories of BA Clubs membership allow you to add the Hotline programme. Contact membership@ba.com for more information.

If you’re still working for BA, you already enjoy Hotline benefits as part of your employment package, so there would be no benefit to you to join. However, you can still join other parts of the BA Clubs network. Contact membership@ba.com for more information.

Only former employees (or surviving spouses) themselves may enrol and each application for membership will be checked against your record of employment with BA. However, once you are enrolled, you may still purchase Hotline tickets on behalf of friends and family.

Membership is only available to those people with a qualifying period of employment and is not transferable.

The Hotline benefit of this membership is available to former employees and their dependants as notified to the airline.

You can only join Hotline for Formers by completing the online application.

Recurring online payments are made via a fully encrypted secure payment system.

All successful membership payments will generate an online receipt that you should print and keep for your own records.

The Hotline membership category is independent of any other BA Clubs membership. If you are already a member of BA Clubs, you will still need to join the Hotline for Formers membership category to enjoy the benefits offered by the Hotline for Formers programme.

A Hotline for Formers member is not entitled to any other benefits of the BA Clubs organisation unless the appropriate additional BA Clubs membership subscription is paid.

No. Hotline for Formers membership is only available for a single annual payment that must be paid in full at the beginning of the membership year. Monthly payment plans are not available.

Membership renewal is automatic and you will be sent an email reminder ahead of payment being taken. It is your responsibility to ensure your payment details are up to date as BA Clubs cannot be held responsible for failed payments.

If you no longer wish to enjoy the benefits of special pricing on scheduled BA flights, please send us written notice of your wish to end your membership. Such notice should be mailed to Hotline for Formers Membership, BA Clubs, The Orchard, Hatton Road, Bedfont, Middlesex, TW14 9QT, clearly stating your name, previous BA employee number and Hotline membership number. You can also send this notice by email to membership@ba.com. On receipt of this information, we will ensure your membership is not put in the renewal cycle for subsequent years. Due to the nature of the programme offer, no pro rata refund of any subscription will be made.

We’ve tried to cover a range of questions that you may have, but we know that there may be some areas where you may still have queries.

In order to respond as quickly as possible, it will help if your question is directed to the appropriate response team.

If you have a question about joining the Hotline from BA Clubs programme, your eligibility, the sign-up process, payment or renewal issues, please email membership@ba.com with full details.

The Hotline programme itself is run by BA and there is a dedicated support team in BA to deal with Hotline queries. Please do not contact BA Clubs with Hotline queries, as these will only be referred to the BA Hotline team.

If your question is about joining the Hotline from BA Clubs programme, your eligibility, the sign-up process, payment or renewal issues, please email membership@ba.com

Hotline for Formers operates under the same rules as Hotline. These can be found at: https://hotline-baclubs.co.uk/terms-and-conditions

Please note that programme usage is monitored to ensure compliance

Yes. Each Hotline Booker can make up to 20 Hotline bookings each Hotline Year, for up to 9 passengers per booking. The Hotline Booker need not travel.

Please ensure you are fully aware of Terms & Conditions at https://hotline-baclubs.co.uk/terms-and-conditions

Please note that programme usage is monitored to ensure compliance.

The Hotline discounts are available on BA flights operated by BA, CityFlyer flights operated by BA, BA flights operated by IB and IB Express on routes between London and Madrid, and BA flights operated by AA within US if such flights are purchased as part of a connecting flight from or to a BA operated transatlantic flight only.

Please ensure you are fully aware of Terms & Conditions at https://hotline-baclubs.co.uk/terms-and-conditions

Please note that programme usage is monitored to ensure compliance.