BA HOLIDAYS: Payment Issues
Some members have reported difficulty when arriving at the payment screen. This is generally because the hotel you have selected no longer has availability and there is a delay in them updating their information. Best solution is to see if another hotel and/or reservation date is available
MEMBERSHIP: Code shares
The Hotline discounts are available on BA flights operated by BA, CityFlyer flights operated by BA, BA flights operated by IB and IB Express on routes between London and Madrid, and BA flights operated by AA within US if such flights are purchased as part of a connecting flight from or to a BA operated transatlantic flight only.
Please ensure you are fully aware of Terms & Conditions at https://hotline-baclubs.co.uk/terms-and-conditions
Please note that programme usage is monitored to ensure compliance.
MEMBERSHIP: Are there any usage limits on Hotline for Formers?
Yes. Each Hotline Booker can make up to 20 Hotline bookings each Hotline Year, for up to 9 passengers per booking. The Hotline Booker need not travel.
Please ensure you are fully aware of Terms & Conditions at https://hotline-baclubs.co.uk/terms-and-conditions
Please note that programme usage is monitored to ensure compliance.
MEMBERSHIP: What are the rules for using Hotline for Formers?
Hotline for Formers operates under the same rules as Hotline. These can be found at: https://hotline-baclubs.co.uk/terms-and-conditions
Please note that programme usage is monitored to ensure compliance
CONTACT: How do I contact the Hotline from BA Clubs team?
If your question is about joining the Hotline from BA Clubs programme, your eligibility, the sign-up process, payment or renewal issues, please email membership@ba.com
USING HOTLINE: I have a question about using Hotline
All flight and holiday reservation queries are dealt with by BA. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787.
HELP: My question is not answered in FAQs
We’ve tried to cover a range of questions that you may have, but we know that there may be some areas where you may still have queries.
In order to respond as quickly as possible, it will help if your question is directed to the appropriate response team.
If you have a question about joining the Hotline from BA Clubs programme, your eligibility, the sign-up process, payment or renewal issues, please email membership@ba.com with full details.
MEMBERSHIP: How do I cancel my membership?
If you no longer wish to enjoy the benefits of special pricing on scheduled BA flights, please send us written notice of your wish to end your membership. Such notice should be mailed to Hotline for Formers Membership, BA Clubs, The Orchard, Hatton Road, Bedfont, Middlesex, TW14 9QT, clearly stating your name, previous BA employee number and Hotline membership number. You can also send this notice by email to membership@ba.com. On receipt of this information, we will ensure your membership is not put in the renewal cycle for subsequent years. Due to the nature of the programme offer, no pro rata refund of any subscription will be made.
MEMBERSHIP: How do I renew my membership?
Membership renewal is automatic and you will be sent an email reminder ahead of payment being taken. It is your responsibility to ensure your payment details are up to date as BA Clubs cannot be held responsible for failed payments.
MEMBERSHIP: Can I pay monthly?
No. Hotline for Formers membership is only available for a single annual payment that must be paid in full at the beginning of the membership year. Monthly payment plans are not available.
MEMBERSHIP: Is this the same as a BA Clubs membership?
The Hotline membership category is an independent subscription. If you are already a member of BA Clubs, you will still need to join Hotline for Formers in order to enjoy the benefits offered by the programme.
A Hotline for Formers member may join the BA Clubs Monthly Lottery for an additional subscription. Contact membership@ba.com for details
JOINING: Payment Receipt
All successful membership payments will generate an online receipt that you should print and keep for your own records.
JOINING: Payment methods
Recurring online payments are made via a fully encrypted secure payment system.
JOINING: How do I join?
You can only join Hotline for Formers by completing the online application.
ELIGIBILITY: My spouse has died, can I still join?
The Hotline benefit of this membership is available to former employees and their dependants as notified to the airline.
ELIGIBILITY: Is the membership transferable?
Membership is only available to those people with a qualifying period of employment and is not transferable.
ELIGIBILITY: What about friends and family?
Only former employees (or surviving spouses) themselves may enrol and each application for membership will be checked against your record of employment with BA. However, once you are enrolled, you may still purchase Hotline tickets on behalf of friends and family.
Eligibility: I’m currently working for BA, can I join?
If you’re still working for BA, you already enjoy Hotline benefits as part of your employment package, so there would be no benefit to you to join. However, you can still join other parts of the BA Clubs network. Contact membership@ba.com for more information.
Eligibility: Who can enrol in Hotline from BA Clubs?
Hotline for Formers
To be eligible for membership, you must have been employed by BA or a qualifying subsidiary company for a certain period of time. Currently the criteria are:
1. You must have left your employment with BA or a subsidiary
2. You must have had a minimum of ten years continuous service
3. You must not have been dismissed from service
4. You don’t have a Staff Travel ban
5. Spouses of deceased qualifying former staff can join
The Hotline from BA Clubs programme is a discretionary scheme offered by British Airways to former employees. The eligibility criteria and scheme rules may be changed by British Airways at its absolute discretion at any time. Changes will be published on the BA Clubs website.
Hotline for BA Clubs Members
Some categories of BA Clubs membership allow you to add the Hotline programme. Contact membership@ba.com for more information.
About: Who is running this programme?
Administration of access to Hotline for former employees is handled by BA Clubs on behalf of BA. The Hotline programme itself will still be managed by a dedicated team at BA. If you need to contact someone, please see the Contact section of FAQ and check carefully to see who you should contact.
About: Why do I have to pay for access?
The administration of Hotline and Perks at Work is handled by BA Clubs. The annual charge is levied to cover the running costs of the programme, which supports the BA Clubs organisation.