If you have a question about the operation of this scheme, please consult the FAQ section of this website, where we have provided answers to some of the more common questions.
- We cannot process any questions regarding Staff Travel: if you receive Staff Travel concessions
please submit questions direct to BA via ESS.
- Questions regarding Hotline bookings should be submitted under Category 05 in the query section.
These will be forwarded to the Hotline team at BA for response.
Please note that it is not possible to make telephone enquiries.
Submit a Query
If, after reading the FAQ section, you still wish to submit a query, please click here