1. General Information
1.1 Holiday Hotline is subject to availability and can only be booked by Hotline Bookers.
1.2 Holiday Hotlines are only bookable online.
1.3 The Hotline Booker must be BA Clubs approved in order to book Hotlines. By making a Hotline booking the Hotline Booker confirms and accepts the terms and conditions set out herein.
1.4 The Hotline Booker must complete the mandatory email address field when making a Holiday Hotline booking. This allows the customer to receive an email confirmation and to print his/her own voucher(s).
1.5 BA reserves the right to terminate or vary these terms and conditions without notice.
2. The Holiday Hotline Discount
2.1 Holiday Hotline cannot be used in conjunction with any Avios redemption programme. Existing eligible special offers will be highlighted on our Search Results page where applicable. No other discount or promotion code/coupon/voucher issued by British Airways or jointly with any other organisation will be combinable with Holiday Hotline.
2.2 Holiday Hotlines are non-transferable.
2.3 Use of Holiday Hotline products shall be subject to British Airways Holidays’ Terms and Conditions as displayed at the time of booking.
2.4 There may be occasions when the price of a package holiday (flight + hotel or flight + car) on ba.com is lower than the total combined price of a Hotline flight and Holiday Hotline hotel or car booked separately. This is due to special rates offered by ground suppliers that are only eligible when booking a package at a single inclusive price.
3. Holiday Hotline Allowance
3.1 There is no restriction of the number of Holiday Hotlines that can be booked.
4. Servicing Holiday Hotline Bookings
4.1 Holiday Hotline Servicing – any amendments or cancellations to bookings for hotels, car rental, experiences and transfers will be actioned by the Holiday Hotline servicing team and must be requested by the Hotline Booker. You can retrieve your booking via Manage My Booking on ba.com and print off vouchers, but you will be unable to amend your itinerary. For amendments or cancellations the Hotline Booker will need to contact the Local Contact Centre.
5.1 Holiday Hotline prices will fluctuate. Once a booking is confirmed though, the price is guaranteed and will not change.
5.2 All Holiday Hotline bookings must be made by a Hotline Booker and paid for using the Hotline Booker’s payment card or the passenger’s payment card.
5.3 The Hotline Booker may only use the passenger’s credit or debit card if expressly authorised to do so by the Credit Cardholder. Any breach of this rule may result in a written warning and may be subject to disciplinary action.
5.4 The Hotline Booker must not accept payment for the Holiday Hotline booking until after the passenger has received his/her confirmation and voucher(s).
5.5 The Hotline Booker must not charge passengers more than the Holiday Hotline price, together with all relevant taxes, fees, charges or in any way benefit from the scheme. If the Hotline Booker contravenes this provision, BA will require the Hotline Booker to pay to BA the difference between the Holiday Hotline price and the ba.com selling price.
5.6 If a Holiday Hotline booking is cancelled and the Terms and Conditions allow a refund then the refund will be made to the payment card used to make the booking. If this is the Hotline Booker’s payment card, the Hotline Booker must reimburse the passengers.
6. Holiday Hotline Abuse
6.1 Any breach of clause 5 may be treated as gross misconduct and may lead to disciplinary action. In addition the Hotline Booker may be banned permanently from buying or using Holiday Hotlines.
6.2 Holiday Hotlines cannot be used for business travel. Any Hotline Booker found selling Holiday Hotlines for business travel may be subject to disciplinary action that may include being permanently banned from buying or using Holiday Hotline.
6.3 Any Hotline Booker found constructing and selling package deals using Holiday Hotlines may be subject to disciplinary action including being permanently banned from Holiday Hotline. A “package deal”, for the purposes of this clause, means combining a flight with accommodation, car hire or any other ancillary tourist service.
7. Booker Accountabilities
7.1 The Hotline Booker must brief all non-staff passengers about these terms and conditions.
7.2 Hotline Bookers are responsible for the behaviour of themselves, their friends and their family when travelling on Holiday Hotlines. Breaches of this condition by the individuals travelling may lead to the Hotline Booker being permanently banned from Holiday Hotline benefits.
7.3 The Hotline Booker is responsible for ensuring that all passengers travelling on Holiday Hotlines have valid passports, visas and vaccinations.
7.4 The Hotline booker is responsible for ensuring that passengers have completed all Advance Passenger Information required in relation to their itinerary, before arrival at the check-in desk, using Manage My Booking on ba.com.
8. Personal Information