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Terms and Conditions

Hotline from BA Clubs: Website terms and conditions


This page together with our Privacy Policy, tells you information about us and the legal terms and conditions (Terms) on which we sell membership and other goods (Products) which are provided on our website (our website) to you.


These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before you apply for membership or purchase any other Products using this website. You will need to register and be accepted for membership before you can order any Products using our site.


Please note that by registering with this website, you agree to be bound by these Terms and the other documents expressly referred to in it.


You should print a copy of these Terms or save them to your computer for future reference.


We may amend these Terms from time to time. These Terms were most recently updated on 6th March 2014.


These Terms, and any Contract between us, are only in the English language.


1.      Information about us


1.1          We are BA Clubs Ltd. Our registered office and main trading address is Concorde Centre, Crane Lodge Road, Cranford, Middlesex, TW5 9PQ.


1.2          Our VAT number is GB 224423006.


1.3          We operate the website www.hotline-baclubs.co.uk.


1.4          To contact us, please see our Contact Us page or email us at enquiries@baclubs.com.


2.      Notice


2.1      We calculate your membership in whole calendar years.


2.2      If you want to give notice, it must be in writing (addressed to the Hotline Membership Department at Concorde Club, Crane Lodge Road, Cranford, Middlesex, TW5 9PQ). We will accept notice via the Contact form available on the Contact page of the website.


2.3      Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:


  • if you send us notice by post, send it by recorded delivery (we will have to sign the delivery  notice when we receive it);


  • if you hand your notice in at the Concorde Club, ask for a receipt; or


  • if you send us your notice by email, ask for a delivery receipt.


2.4      We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let BA Clubs know so we can check whether we have received it.


2.5      From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.


2.6      If we need to give notice to you:


  • it will be effective if we send it to the address or email address we have in the records we hold about you.


3       Membership types and length of membership


3.1      There is only one category of membership, known as Hotline membership.


3.2      Hotline membership will begin on the day when you make your membership application and successfully pay your first year annual subscription.


3.3      Your membership will run for the initial period of 12 full calendar months and will continue then indefinitely provided you pay your annual membership renewal on time and until you give us at least one full calendar month’s notice in writing, unless:


  • you end your membership at the end of the initial period;


  • we cancel your membership.


3.4      The ‘initial period’ is the full 12-calendar month period from the date you made your membership application and paid your annual subscription fee.


3.5      This means that your minimum commitment is to pay for the first 12 full calendar months of your Hotline membership with us.


3.6      If you want to end your membership from the end of the initial period, you can give us one calendar month’s notice as long as we receive your notice any time up to and including the first day of the final calendar month of your initial period.

3.7      Upon successful completion of payment, we will confirm our acceptance to you by sending you an email that confirms that the payment has been accepted. The contract between us will be concluded at that time.

3.7      Hotline membership of BA Clubs entitles the member to access the Hotline for Former Employees programme operated by BA. Any Hotline transaction such as a flight reservation is governed by a separate set of terms and conditions that are outside this agreement.


3.8      Management and administration of the Hotline for Former Employees programme itself is the responsibility of British Airways plc and any correspondence regarding a matter specific to the Hotline for Former Employees programme should be addressed directly to them.


3.9      Hotline members of BA Clubs are advised to ensure they are familiar with the terms and conditions pertaining to the Hotline for Former Employees programme operated by British Airways plc prior to entering any Hotline transaction.


4       Membership identity


4.1      As soon as possible after you make a successful membership application, you will create a unique login and password. These are for your personal use only and may not be used by anybody else.


4.2      Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership details to another person.


4.3      If another person uses your membership details, we have the right to end your membership. Please read clause 6 “Cancelling your membership”


5       Ending your membership early


5.1      Medical condition, loss of employment, insolvency or other changes in personal circumstances


5.1.1   At any time you can end your membership if:


• you are suffering from a medical condition which means you are unable to fly;


• you lose your employment or are declared insolvent; or


• we are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to continue being a member.


5.1.2   To end your membership for one of the reasons listed above, you must give us notice in writing in line with 2.2 ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later.


5.1.3   You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.


5.2      Increase in membership fees


5.2.1   At any time, you can end your membership if we give you notice of an increase in your membership fee of more than either 2% above the rate of inflation according to the Retail Prices Index or 5%, whichever is higher.


5.2.2   You must give us notice in writing. The period of notice is one calendar month.


6       Cancelling your membership


6.1      We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from all BA Clubs services and facilities and to cancel your entire membership.


6.2      We may also cancel your entire membership in the following circumstances:


  • If you break or repeatedly break this membership agreement or the club rules and you do not or cannot put it right within seven days of us writing to you about it.


  • If, with your knowledge or permission, another person uses your membership details to access the BA Hotline programme.


  • If you use rude or abusive language or behave or threaten to behave in a violent or aggressive way at any BA Clubs service or facility.


  • If, for a period of longer than 12 calendar months, you do not use any Hotline services.


6.3      If we receive any complaint about your behaviour or if you persistently behave inappropriately, or if we believe that your continued membership is not in the interests of other members of the club, we have the right to suspend your entire membership. You have the right to appeal against our decision (unless your behaviour is covered in 6.1 or 6.2). You can get details of our appeal procedures from BA Clubs head office. If we are not able to sort out the issue following your appeal, we have the right to cancel your entire membership.


6.4      If we cancel your membership for any of the reasons in clauses 6.1 and 6.2, we have the right to keep the remainder of the money you have paid under this agreement to cover any reasonable costs. We will also not accept any future applications you make for membership to any BA Clubs service or facility and you will not be allowed to enter any BA Clubs facility as a guest or for any other reason.


7       If you do not pay your membership fee when it is due


7.1      If you do not pay your membership fee when it is due, we will write to you to let you know.


7.2      If you do not pay for your membership, we will prevent you from accessing the BA Hotline for Former Employees service. This does not mean we will end your membership.


8       Changing your membership fees and this agreement


8.1      We may increase membership fees automatically each year by up to either 2% above the rate of inflation according to the Retail Prices Index or 5%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.


8.2      If we plan to increase the membership fees by more than the higher of these amounts, we will give you at least three months’ notice. We will give you notice of the change by writing to you (as described in 2.6 ‘Notice’).


8.3      As well as the increase described in 8.1 above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least three months’ notice of the increase in writing.


8.4      We may make reasonable changes to this agreement, to these terms and conditions at any time, as long as we give you notice before we make the changes.


9       How we use your personal information


9.1      We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms that apply to you.


10     How to pay


10.1    You can only pay for Membership in GBP Sterling using a debit card or credit card via our online payment system.


10.2    Payment for membership is yearly in advance.


11     Our liability to you as a consumer


11.1    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.


11.2    We do not in any way exclude or limit our liability for:


  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation.


12     Events outside our control


12.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.


12.2    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.


12.3    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:


  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.



13     Communications between us


13.1    When we refer, in these Terms, to “in writing”, this will include email.


13.2    If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email or by pre-paid post to Hotline Membership, Concorde Centre, Crane Lodge Road, Cranford, Middlesex, TW5 9PQ.  We will confirm receipt of this by contacting you in writing, normally by email.


13.3    If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.


14     Other important terms


14.1    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.


14.2    This contract is between you and us. No other person shall have any rights to enforce any of its terms.


14.3    Should you wish to make a complaint, please do so by filling out an enquiry form found on our contacts page. We endeavour to respond by email or telephone within a maximum 5 working days. You may also contact us by post, our address is also listed on the contacts page.


14.4    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


14.5    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


14.6    Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.


14.7    We will not file a copy of the Contract between us.